Privacy Policy

Last updated: December 19, 2024

1. Introduction

GHL-ITSM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our open-source IT service management software.

This policy applies to both the self-hosted version of GHL-ITSM and any cloud services we may provide in the future. Since GHL-ITSM is open-source software, you have full control over your data when self-hosting.

2. Information We Collect

2.1 Self-Hosted Version

When you self-host GHL-ITSM, we do not collect any personal information from you. All data remains on your servers and under your control.

2.2 Cloud Version (Future)

If you use our cloud version, we may collect:

  • Account information (name, email, company)
  • Usage data and analytics
  • Support communications
  • Payment information (processed securely)

2.3 Website and Documentation

When you visit our website or documentation:

  • Log files and analytics data
  • Information you provide in contact forms
  • GitHub integration data (if you connect your account)

3. How We Use Your Information

3.1 Self-Hosted Version

We do not have access to your data when you self-host GHL-ITSM. Your data remains completely under your control.

3.2 Cloud Version (Future)

If you use our cloud version, we may use your information to:

  • Provide and maintain our services
  • Process payments and billing
  • Send important service updates
  • Provide customer support
  • Improve our services

3.3 Website and Documentation

We use website data to:

  • Improve our website and documentation
  • Analyze usage patterns
  • Respond to your inquiries
  • Provide better user experience

4. Data Security

4.1 Self-Hosted Security

When you self-host GHL-ITSM, you are responsible for:

  • Securing your server and database
  • Implementing proper access controls
  • Regular security updates
  • Data backup and recovery

4.2 Cloud Security (Future)

If we provide cloud services, we will implement:

  • Industry-standard encryption
  • Regular security audits
  • Access controls and monitoring
  • Compliance with data protection regulations

5. Data Sharing and Disclosure

5.1 Self-Hosted Version

We do not have access to your data when you self-host GHL-ITSM, so we cannot share it with anyone.

5.2 Cloud Version (Future)

We will not sell, trade, or rent your personal information. We may share data only in these limited circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With trusted service providers (under strict confidentiality)

6. Your Rights

6.1 Self-Hosted Version

Since you control your own data, you have complete rights over it, including:

  • Full access to all your data
  • Ability to export your data
  • Complete deletion of your data
  • Modification of data as needed

6.2 Cloud Version (Future)

If you use our cloud version, you will have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Object to data processing

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website usage
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences.

8. Third-Party Services

We may use third-party services for:

  • Website analytics (Google Analytics)
  • Payment processing (Stripe)
  • Email services (SendGrid)
  • Hosting and infrastructure

These services have their own privacy policies, which we encourage you to review.

9. International Data Transfers

If you use our cloud services, your data may be transferred to and processed in countries other than your own. We will ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

GHL-ITSM is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: